Smooth Service Management Migration

Acquiring companies and merging IT Service Management practices and tools is difficult – but your customers don’t need to know that.

IT Service Management Migration

FireScope Integration Manager can make your service management migration projects successful without disrupting daily operations.

Enrich your assets with all the business context you have spread across multiple spreadsheets and databases plus FireScope’s service intelligence and you’ll have data you can count on.

Sync tickets bi-directionally including status, comments, states and attachments

MSPs needing to integrate with customers ITSM

Departments that have different service desks through acquisitions

Incident to bug sync (support to dev)

Customer to supplier communication

Partial outsource of support (level 1 and 2)

ITSM Replacement - migrations from 1 ITSM to another

Want to see how it works?