Smooth Service Management Migration
Acquiring companies and merging IT Service Management practices and tools is difficult – but your customers don’t need to know that.
FireScope Integration Manager can make your service management migration projects successful without disrupting daily operations.
Enrich your assets with all the business context you have spread across multiple spreadsheets and databases plus FireScope’s service intelligence and you’ll have data you can count on.
Sync tickets bi-directionally including status, comments, states and attachments
MSPs needing to integrate with customers ITSM
Departments that have different service desks through acquisitions
Incident to bug sync (support to dev)
Customer to supplier communication
Partial outsource of support (level 1 and 2)
ITSM Replacement - migrations from 1 ITSM to another
