FireScope Academy

A comprehensive training program designed to help our customers and partners realize maximum value.
Firescope Academy Training

Whether you are a seasoned IT professional, business owner or sales professional, FireScope Academy has a curriculum tailored for your needs to fully immerse you in FireScope’s transformative solutions.

Online

Self-Paced

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Instructor-led

Onsite or Online

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Video

Deep Dives

Online Courses

Awareness

For everyone involved with FireScope’s Platform

Secure Discovery and Dependency Mapping (SDDM)

Course Description:

The SDDM Awareness is an overview of Secure Discovery and Dependency Mapping (SDDM). It is ideal as a starting point for individuals new to discovery and dependency mapping and users of the product at all levels of the organization. This is a non-technical course.

Agenda:

  • What is Discovery and Dependency Mapping (DDM)
  • DDM’s placement in IT Service Management
  • What is FireScope’s SDDM
  • FireScope SDDM placement in the organization

Prerequisites:

  • None

Duration:

  • 30 Minutes

Service Performance Manager (SPM)

Course Description:

The FireScope Service Performance Manager (SPM) Awareness is the continuation of the SDDM awareness and includes the entire FireScope SPM suite. It is idea as a starting point for individuals new to Service Performance Management (SPM) and monitoring and users of the FireScope product at all levels of the organization. This is a non-technical course.

Agenda:

  • What is Service Process Management (SPM)
  • SPM’s coverage in IT Service Management
  • What is FireScope’s SPM Suite
  • FireScope SPM’s placement in the organization

Prerequisites:

  • FireScope Awareness (SDDM) Online Course

Duration:

  • 45 Minutes

Instructor Lead Courses

Delivered via 3 Logistical Offerings

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FireScope HQ

Open calendar-driven courses can combine learners from different companies priced per attendee

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Customer or Partner Site

Courses taught at either the Customer or Partner’s location

Can combine learners from different companies

Priced per course

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Online

The instructor is live with attendees

Can combine learners from different companies

Each class can accommodate multiple time zones

Foundations

For Key Business Users, ITSM Service/Support Personnel, FireScope Project Managers, and FireScope’s Configurators & Administrators

Secure Discovery and Dependency Mapping (SDDM)

Course Description:

This class is for ITSM Process Owners, Project Managers, Configurators, and Administrators.  The SDDM Foundations Course is an introductory level, suitable for learners who are either new to DDM or who have basic ITIL knowledge. The FireScope SDDM Foundation’s certification is a pre-requisite for the FireScope SPM Foundations’ certification.

Agenda:

  • Concepts of ITIL Service Management
  • FireScope SDDM placement in the organization
  • SDDM Capabilities
  • Build Your Communication Plan (Selling FireScope Internally)
  • Test (Certification)

Prerequisites:

  • Basic understanding of network administration

Duration:

  • 1 Day

Service Performance Manager (SPM)

Course Description:

This class is for ITSM Process Owners, Project Managers, Configurators, and Administrators.  The FireScope SPM Foundations course is a continuation of the SDDM foundations and includes the entire FireScope SPM suite. It is a follow up to DDM and introduces Service Performance Management (SPM) and monitoring and its relationship to ITSM.

Agenda:

  • Concepts of ITIL Service Management with relationship to SPM
  • FireScope SPM placement in the organization
  • SPM Capabilities
  • Build your communications plan (Selling FS internally)
  • Test (Certification)

Prerequisites:

  • FireScope Foundations (SDDM)

Duration:

  • 2 Days

Advanced

For FireScope’s Configurators & Administrators and ITSM Service/Support Personnel

Secure Discovery and Dependency Mapping (SDDM)

Course Description:

This class is for FireScope SDDM installers, administrators.  The SDDM Advanced Course is an administrative level course suitable for FireScope configurators who are tasked with setting up or administrating SDDM. The FireScope SDDM advanced certification is a pre-requisite for the FireScope SPM Advanced certification.

Agenda:

  • ITIL SACM, CMDB, and DDM
  • SDDM Architecture
  • Feature set and its usage
  • Building the project plan for success
  • Test (Certification)

Prerequisites:

  • None

Duration:

  • 2 Days

Service Performance Manager (SPM)

Course Description:

This class is for FireScope SDDM installers, administrators.  The FireScope SPM Advanced Course is an administrative level course suitable for FireScope configurators who are tasked with setting up or administrating the entire FireScope SPM suite. This course involves LAB work and hands-on coursework.

Agenda:

  • Service Performance Management Guiding Principals
  • FireScope SPM Architecture
  • Feature set and its usage
  • Building the project plan for success
  • Test (Certification)

Prerequisites:

  • FireScope Advanced (SDDM)

Duration:

  • 3 Days