FireScope Service Performance Manager (SPM)

Users have higher expectations for application performance and reliability, therefore IT requires better visibility to identify and trace problems at the earliest possible moment; FireScope Service Performance Manager (SPM) Product represents a new breed of management solutions, one that leverages Big Data and cloud-related technologies to deliver unparalleled cloud-based monitoring across the entire IT stack, offering Enterprise scalability without the effort or high cost of traditional enterprise monitoring suites.

Instead of buying numerous point solutions, each dedicated to a single use case, FireScope SPM offers a single platform that supports numerous use cases, ranging from service performance management to business and predictive analytics.

FireScope SPM is a modern and easy API driven product that gives you the flexibility to build your own management tools making FireScope an integral part of any Service Management strategy.

Service Performance Manager’s (SPM) Value

SPM was designed and built referencing multiple frameworks, standards, and compliance to provide the easiest path to transform IT into a Key Business Partner:

  • SaaS-based delivery eliminates long, complex installation projects and enables you to start realizing value on day one.
  • Automatically discover your critical IT services and their dependencies.
  • Synchronize changes with your CMDB to ensure all of IT is on the same, up-to-date page.
  • Automatically apply best practice monitoring across the service stack.
  • Leverage user experience monitoring and business metrics to identify which infrastructure events or service degradations are impacting your users or the business.
  • Generate incidents in best of breed ITSM solutions automatically as critical events occur, populated with extensive details and metrics to improve first-time remediation efforts.
  • Communicate the value IT delivers to the business through real-time business value dashboards.

One platform, many benefits:

  • Centralize network, application, virtualization, user experience, storage and IT service monitoring into a single platform.
  • Automatically map IT service dependencies and apply best practice monitoring without adding to your workload.
  • Eliminate event storms such as when a single switch fails and you receive hundreds of notifications.
  • Rapid time to value through cloud-based delivery, with your first dashboards ready on day one.
  • Integration with many popular Service Desk solutions improves collaboration between IT Operations and Service Management teams.
  • Communicate the ongoing value that IT provides to the business to every level (CxO, Business Line Owners, and IT).

FireScope’s Security Discovery and Dependency Mapping (SDDM) Product

SDDM enables customers to populate and secure accurate, service-aware Configuration Management Data Bases (CMDBs) using an automated approach to discovery and dependency mapping of all the assets (Configuration Items CIs) in the enterprise. FireScope’s SDDM is a powerful platform built with the idea that a solution should be simple to deploy, be intuitive, provide a quick ROI and be a platform for multiple IT and business use cases.

Service Performance Management (SPM)

FireScope’s Service Performance Manager (SPM) provides multiple features and capabilities to ensure the complete monitoring of your IT Enterprise and Business services. Understanding the analytics of a Business Service is more than just the knowing what components make up a Service, it must include the capabilities of monitoring and analyzing a Service’s DNA. Features like predictive analytics, service status, cloud advisor, SLA monitoring, etc. SPM is a Product that truly supports Service Management.

Service Performance Manager (SPM) IT Value

  • ITIL® Change Management and Change Transition: FireScope can identify the impacts of changes on dependent CIs in a variety of visual representations, allowing your organization to become more RISK focused in Change Authority. Unauthorized changes, change status, and change auditing can be accomplished utilizing FireScope’s SDDM and SPM as a key part of a mature change process.
  • ITIL® Configuration Management: Once discovered you now have your baseline and related CIs to integrate into your CMS/CMDB. FireScope SPM can then notify the state of those CIs as they exist in your production environment.
  • ITIL® Service Level Management: FireScope SPM, knowing all logical IT dependencies, through the SDDM maps, can verify and report on Service Levels ensuring that mission-critical SLOs/OLAs are met.
  • ITIL® Service Catalogue: FireScope SPM can detail the current relationships of IT and Business assets needed to build a Business Service portfolio. Once built, SPM can monitor those services at varied levels.
  • ITIL® Availability Management: Data can be used to identify single points of failure on a Business Service. User experience checks can provide a proactive monitoring of availability of web-applications, allowing for factual user and customer impact rather than emotional.
  • Incident Management: Notifications can be delivered via multiple methods improving important Incident process activities (MTTR, escalation, impact analysis, etc.).
  • Event Management: Event Management is more than just uptime, it needs to include data useful for event handling; such as event significance and trending.
  • Problem Management: Proactively determine the time to impact for events such as network and storage capacity alerts, as well as perform detailed root cause analysis of an incident through detailed event monitoring.
  • NIST/COBIT: Supports at a minimum Configuration, Change, Problem and Asset Management controls.
  • SecOPs: SDDM maps can be used by Security teams to validate firewall rules are working correctly, trouble-shooting suspicious activities, investigating rogue devices and application micro-segmentation projects.
  • Application Support: Gain an end-to-end understanding of applications and business services – even those that are hybrid cloud or span multiple data centers.

FireScope SPM Business Value

  • Audit/Regulatory: SOX, HIPAA, FISMA, and NY-DFS all require up to date views of critical and unauthorized devices and their relationships.
  • Service Portfolio: Analyze the ongoing value of IT to the business by identifying mission-critical business relationships.
  • Business Continuity Management: Data is key when planning business continuity and the IT to business service relationships are at the top of that list.
  • Very quick time to value – successful deployments are completed in weeks, providing immediate value “right out of the box”.

Evolve into your Business

Becoming a Service Management organization is a challenge, attempting to achieve it without visibility of your IT assets, their relationships and dependencies to your business is a vain attempt at best.

Senior ITSM Consultant (26 yrs. experience)

Differentiated Value

Simplified Architecture

Single product solution versus complex suite of 18+ products required by Big-4 (BMC, MicroFocus, IBM, Broadcom) monitoring and management suites.

Easy Data Integration

Code-less integration and correlation of structured & un-structured data.

Increased Operational Efficiency

Spend less time on root-cause analysis, resolve issues faster.

Reduce Vendor / Product Sprawl

Opportunity for tool set consolidation to reduce overall M&S costs.

Big Data (NoSQL)

Single data repository with high performance, virtually infinite growth capacity and built-in redundancy.

Reduced Footprint

No need to install, maintain dozens of servers dedicated to monitoring.

Business / Technology Data Blending

Enables organizations to master the business aspects of IT and communicate the value of IT.

Easy Data Integration

Code-less integration and correlation of structured & un-structured data.

User Self-Service

A proven ability to deliver user self-service improves agility and lowers the cost and pressure on IT operations.

Highly Customizable

Collect virtually any metric and analyze across traditional silos to isolate the events that truly matter.