FireScope Delivers Simplified IT Service Discovery and Dependency Mapping

Hybrid approach eliminates the biggest barriers to IT service monitoring and management

March 31rd, 2016 – Dallas, Tx. – FireScope Inc., the leader in aligning customers’ technology performance to their business and customer experiences, announced today the availability of FireScope Service Insight, an easier approach to automating IT service discovery and dependency mapping.

The biggest obstacle for organizations seeking to achieve service-oriented monitoring and advanced operational analytics is a lack of consistent and accurate knowledge of service dependencies. The rate of change within today’s data center has exceeded most organizations’ abilities to keep up with how these changes affect service delivery. This latest innovation from FireScope is designed to directly address this obstacle in a way that doesn’t force additional work on IT professionals.

FireScope Service Insight uses NetFlow, sFlow and Port Mirroring to listen to network activity and identify the endpoints of critical IT services. From these endpoints, Service Insight follows the transactional flow through downstream dependencies such as application servers, database servers and external web services. As these service dependencies are mapped out, the solution automatically applies best practice monitoring across the entire service stack, from user experiences to applications, to virtual infrastructure and the underlying network.

“With Service Insight, we now have the means of not only building an accurate model of our customers’ critical IT services, but also translating this into rich dashboards communicating the health and performance of the value chains that make IT so critical to the modern enterprise,” said Eric Cook, CTO of FireScope. “When combined with our integrations with many popular CMDBs, we also have the means of making it easier for all of IT to get on the same page.”

Additionally, the solution supplements its dependency discovery with five additional built-in discovery engines, effectively offering a hybrid approach of both passive and active discovery methods. Network discovery identifies the assets that may not be contributing to a critical service, but are still vying for network, storage and compute resources. Topology discovery identifies the physical interdependencies between servers and network devices. API-based discovery for VMware, NetApp, Cisco and others then provide a map for the virtualized resources running between your physical infrastructure and application stacks.
The result is an unparalleled view of the entire IT service stack, from business outcome metrics to network health.

CMDB and Incident Management Integration

Native integration with many popular CMDBs enables the solution to automatically populate service dependencies via web services and seamlessly update this documentation as new service are deployed, VMs are decommissioned or other infrastructure changes are discovered. Additionally, as FireScope monitoring identifies service-impacting events, the solution can generate incidents in many popular Service Desk solutions, populated with extensive information regarding the incident that arms Service Management teams with everything they need to know to quickly initiate effective remediation procedures.
For a complete list of FireScope Stratis integration partners, please visit

About FireScope
FireScope is the leader in aligning customers’ technology performance to their business and customer experiences through highly innovative, on-demand solutions. FireScope Stratis is the first cloud-based enterprise monitoring solution built on a Big Data (NoSQL) platform that pushes the boundaries of capacity, depth of visibility and performance. FireScope Inc., has offices in Sydney, New York, Dallas and London. To learn more about FireScope and its advanced Service Performance Management solutions, visit or call 877-780-3473.