FireScope + Cherwell Integration
FireScope has partnered with Cherwell – the leading cloud-based, enterprise-scale monitoring solution – to offer entirely new ways to leverage automation and self- learning to make your life easier while simultaneously enhancing service reliability and quality.
Users Shouldn’t Be Your First Notification of Failure
In the majority of outages, IT’s first notification of the issue is from complaining users calling the help desk. This contributes to IT’s low organizational credibility and its constant fight for budget dollars. But it doesn’t have to be this way. With the integration of FireScope Service Performance Manager (SPM) with Cherwell ITSM solutions, organizations can automate the process of detecting and responding to IT service issues and slash the time and effort involved in resuming normal operating conditions.