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Course Name:  FireScope Service Performance Manager: Advanced

Course Description:

This class is for FireScope SPM installers, administrators.  The SDDM Advanced Course is an administrative level course suitable for FireScope configurators who are tasked with setting up or administrating SPM.

Agenda:

Day 1

  • ITIL, ITSM and SACM
  • SPM Essential Concepts
  • Setting Up SPM
  • Configuation

Day 2

  • Permissions
  • Application Settings
  • System Reporting
  • Configuring Utilities
  • Events and Notifications
  • CMDB Integrations

Day 3

  • Business Service
  • Virtual/Cloud
  • Events
  • Network
  • Exam Preparation and Final Exam

Prerequisites:

  • None

Duration:

  • 3 Days

Dates & Location:

  • March 19th – 22nd, 2019
  • Location:  FireScope Research and Development Center, Carrollton, Texas