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Course Name:  FireScope Service Performance Manager:  Advanced Training

Course Description:

This class is for FireScope SPM installers, administrators.  The SPM Advanced Course is an administrative level course suitable for FireScope configurators who are tasked with setting up or administrating SPM.

Agenda:

Day 1

  • ITIL, ITSM and SACM
  • SPM Essential Concepts
  • Setting Up SPM
  • Configuation

Day 2

  • Permissions
  • Application Settings
  • System Reporting
  • Configuring Utilities
  • Events and Notifications
  • CMDB Integrations

Day 3

  • Business Service
  • Virtual/Cloud
  • Events
  • Network
  • Exam Preparation and Final Exam

Prerequisites:

  • None

Duration:

  • 3 Days

Dates & Location:

  • April 9th – 11th, 2019
  • Location:  FireScope Research and Development Center, Carrollton, Texas