The Genesis of FireScope
FireScope was born out of the realization that the enterprise technology monitoring market was broken. After years of managing some of the largest technology environments in the world, the seasoned IT operators that founded FireScope had collectively used virtually every approach to monitoring and recognized fundamental flaws that were severely undermining their fellow IT professionals and business owners.
As they saw it, enterprises for the last quarter century had only two possible strategies for monitoring: 1) Invest massive amounts of time and money into complex Big-4 solution suites from IBM, CA Technologies, HP or BMC and suffer integration challenges, maintenance nightmares and failed promises or, 2) Purchase dozens or hundreds of point solutions from various niche vendors, each focused on a small subset of the environment, and suffer from the lack of a consistent, holistic view of the enterprise. Either path left IT professionals in a reactive, firefighting posture that contributed to low organizational credibility for IT. Fast-forward to today and FireScope has delivered a third option.
Just as ServiceNow and SalesForce previously disrupted the Incident Management and CRM markets through the innovative use of cloud technologies, FireScope has done the same for the Enterprise Monitoring market. Finally, organizations can achieve a single system of record for monitoring through a single, cloud-based product that offers the depth, breadth and scale of a large Big-4 suite, but with none of the pain.
Company Name: FireScope, Inc.
412 Olive Avenue
Huntington Beach, CA 92648
- Huntington Beach, CA (Accounting, Finance)
- Carrollton, TX (Research and Development Center)
- London, UK
- Sydney, AU
Founded: August 2006
- Service Asset & Configuration Management (SACM)
- ITSM (IT Service Management)
- ITOM (IT Operations Management)
- DDM (Discovery and Dependency Mapping)
Executive Management Team:
- Steve Cotton, CEO
- Chris Mahoney, CFO
- John O’Shea, COO
- Bryan Cantwell, SVP of Engineering
- Mark Ponthier, VP of Development
- Learn more about the Executive Management Team
A New Approach to Enterprise Service Management
Achieving a new approach to monitoring requires breaking traditional barriers in terms of scalability, agility and analysis that can only be achieved through FireScope’s unique use of cloud-based technologies such as Big Data (NoSQL), elastic scalability, distributed processing, secure multi-tenancy,HTML5/Canvas and predictive analytics.
These technologies make it possible to simplify our solution’s architecture and deliver with a single product what previously required 18 or more. For our customers, this translates into a smaller footprint to maintain, delivery in days where months and years were previously required, elimination of integration risks, radically lower total cost of ownership and significantly improved operational efficiency. No wonder Enterprise Management Associates (EMA) has described our solution as “the industry’s single most innovative application of cloud-related technology to support the broader requirements of Enterprise Management to date.”
In addition to our technology, FireScope is highly differentiated through our approach to delivery. FireScope solutions take a top-down approach, starting at the business and incorporating all the layers of the business service (i.e. servers, cloud, big data, business applications, power and air systems) that support critical business services. While most solutions on the market focus solely on traditional technology metrics, FireScope specializes in collecting hard to reach, unstructured data from business applications, custom applications or existing management tools, data that is essential for connecting the dots between technology performance and business outcomes.
We meaningfully analyze the performance of each element and how it contextually impacts user experiences and business outcomes. Actionable intelligence is then published through customizable dashboards and notifications, which alert users prior to pending technology or business problems, therefore giving businesses the predictive analysis and reporting needed to make faster, more impactful business decisions.
Since FireScope’s founding in late 2006, business owners across the globe, in IT related services of the Mid-Enterprise and Global 2000 have turned to FireScope for vital, real-time intelligence on their technology. Our primary focus is on four key markets: Financial Services, Insurance, Retail and Technology.
Global 1000 financial services firms rely on FireScope for insight into their trading platforms to support record-setting trade volumes through the most financially turbulent times in recent memory. Insurance companies leverage FireScope to better understand how their customers perceive the performance of their claims processing service, and in just 2-clicks diagnose any sources of degradation. Retail giants depend on FireScope to quantify the financial implications of technology issues, prioritize efforts based on business risk factors and align technology capacity expansion with forecasted business growth. Technology firms use FireScope’s ability to collect and analyze massive amounts of unstructured data to gain new insights into the relationship between technology performance and customer behaviors.