Free White Paper - Lifting IT's Game

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IT-Business alignment has consistently been included in the top 5 near-term priorities for IT organizations for years. Yet, as Gartner has identified, “The problem is that organizations have not matured. After viewing IT data from more than 750 companies, we have seen little progress.” (Source, Gartner Hype Cycle for IT Operations Management (ITOM), 2013). After thousands of failed attempts and millions wasted in the early 2000’s, most IT leaders have given up. However, with IT at the cusp of being relegated to cost center status, while business units take on their own technology projects, IT-Business alignment is the only path forward for IT to grow.

Much has changed in just the last few years. Emerging cloud technologies and maturing best practices now offer a roadmap that eliminate most of the barriers that have kept organizations trapped in reactionary postures. This white paper describes Firescope’s approach and how it is able to avoid the weaknesses of previous approaches.

    What You Will Learn in This White Paper:

  • How to move away from Fire Fighting mode in order to gain the time and space necessary to enable IT transformation.
  • Strategies for consolidating toolsets and automating common operations tasks, enabling IT to detect, investigate and resolve issues faster and more effectively.
  • How to transition from technology- to service-oriented operations.
  • Tactics for measuring the financial or business implications of outages and service degradations.
  • How to apply advanced and predictive analytics to strategic and capacity planning.
  • Techniques to communicate and advocate the value IT generates for the business and how to leverage this value to boost IT's organizational credibility.


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