FireScope Availability Solutions

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Ensuring high availability of critical business applications is among the biggest concerns for IT departments around the world. FireScope was designed by experienced IT operations experts who struggled with this very problem. They realized that the key to increasing availability of critical systems was constant vigilance and early identification of potential issues.

FireScope can significantly decrease system down time by gathering all performance, security and system data from your critical servers, applications, network devices and point solutions and filtering this massive amount of data for critical events that are leading indicators to system failure. Once this information is identified, FireScope executes a reaction policy that you define, alerting specialists or executing code on the device in question to bring about return of service as quickly as possible.

Identify potential issues before they affect the business

Virtually every downed system provides early notification of impending failure, whether this is a sudden spike in processor utilization, disk IO errors or increases in running temperature. The problem lies in catching these events as soon as they happen and starting remediation. FireScope utilizes agent and agent-less components to constantly collect data from every source, allowing it to catch these events within seconds of their occurrence.

Decrease incident response time

In order to resume failed services as quickly as possible, IT staffs need instant access to all of the relevant information and the tools needed to connect to the affected device and begin remediation. FireScope’s portal architecture allows direct integration of third-party administrative tools such as SSH, VNC and others, which can be displayed side-by-side with the alerts identified by FireScope. As a result, incident resolution times can be cut substantially.

Simplify root-cause analysis

In situations such as failed servers, you don’t always have access to the log files of the system in question. Fortunately, FireScope can provide you with system data for the period leading up to the failure, taking the guess work out of root-cause analysis.

Capacity planning without the doubts

One threat to availability that is not often recognized is the capacity of the hardware and software involved. Among the difficulties in capacity planning is identifying exactly what element is nearing capacity. Is it the database server, the application server, the underlying network that is starting to reach its limits, or some other link in the chain between the servers and the desktop. By monitoring every link in the chain and providing long term trending analysis of each element side by side, FireScope makes capacity planning more accurate and in less time then through traditional methods of analysis.

Learn more about FireScope, schedule a demonstration today.

Additional Resources

How to Achieve Faster Incident Response and Problem Resolution

The key to faster incident response is knowledge. First you need to know exactly what’s down, as quickly as possible. And secondly, you need to know why it went down so you can focus your time and resources on solving the correct problem.

Related Links

• Screenshots of FireScope in Action
• FireScope Firsts in IT Service Management
• Four Ways to Easily Expand FireScope's Capabilities
• FireScope's 3-Dimensional View of IT Operations
• FireScope's Application Aggregation - Enhance the Effectiveness of Your Point Solutions
• FireScope's Flexible Advantage - Logically Group Assets to Fit Your Unique Needs
• FireScope’s Flexible Data Collection Methods