For years, IT Operators have been struggling with traditional solutions that don't meet their needs, rising costs and vendors who are too far removed from their clients. Time for something new.
FireScope Business Service Management : Business-Edition delivers a powerful framework for consolidating event and metric data from all of your networked assets, giving you a single, real-time view of every aspect of IT Operations, correlated with business-metrics to help you manage how IT generates value for the business. Designed by IT operators for IT operators, FireScope offers the same functionality as traditional BSM solutions, at a fraction of the price and complexity.
From a usability perspective, Firescope has worked hard to make it easy to understand what the user, whether a sysadmin, CIO or end user sees on their screen. This has been achieved by attention to the differing needs of different roles within an organization. From what I’ve seen, that works well.

BSM (business service management) vendor FireScope this week launched a low-priced product aimed at providing small and medium-size businesses with easier entry into BSM, where implementations can run into the six figures.
Business-Edition further distinguishes itself as the first Business Service Management solution available as a free, downloadable trial. This allows businesses to start deriving value from FireScope even before the purchase is made.