Why Choose FireScope

FireScope Stratis has been carefully crafted to address the major pain points of enterprise service monitoring.

  1. Too much effort - FireScope is delivered by SaaS as a single product, eliminating months of effort required to stand up multi-product legacy suites. Automated service discovery simplifies configuration by identifying the end-points of your critical services and then mapping dependencies and automatically applying best-practice monitoring.

  2. Too much complexity - Whereas historically organizations would need a dozen or more tools to effectively monitor the entire IT service stack, FireScope provides a single-pane-of-glass view across the entire service stack.

  3. Too much noise - FireScope's Big Data analytics architecture enables the solution to truly identify which issues are impacting service delivery, user experiences or business outcomes, enabling organizations to focus on the events that are most important to the business.

  4. Not enough value - With so much data and analytics capabilities at your fingertips, FireScope can transform how you perform capacity planning, disaster recovery, optimize service delivery and costs, communicate the value it delivers to the business, and lift your IT operations maturity. And that's just the beginning.

In short, FireScope is enterprise service monitoring done right.

    Business Value At-a-Glance

  • Get highly accurate, automated discovery and mapping of your critical IT services and their dependencies.
  • Avoid revenue and productivity losses by preventing service outages.
  • Increase efficiency throughout IT by consolidating to a single source of truth.
  • Eliminate the expense and maintenance work required for on-premise monitoring suites.
  • Cut the "Chore" work that consumes hundreds of man hours and distracts from business-driving projects.

 

The Cost of Doing Nothing is Too Great

The average enterprise suffers 2.3 outages per year, each lasting 1 hour and requiring an additional 2 hours to restore services to 90% of normal operation. Each outage costs the business between $90,000 per hour in the media sector to about $6.48 million per hour for large online brokerages, ultimately adding up to over $6.2 Trillion in losses world-wide. In 74% of these cases, IT was unaware of these issues until users called the helpdesk.

These compelling numbers make it clear that there is room for improvement in the way organizations manage their technology environments. And it must be done soon, as these costs are only going to rise as businesses become increasingly reliant on technology.

FireScope's unique Top-Down approach as well as its depth, breadth and scale make it ideally suited to help organizations get ahead of issues before users are impacted and therefore avoid millions in losses.

Free White Paper - Crafting a Business Case for Event and Incident Automation

Featured White Paper:
Crafting a Business Case for Event and Incident Automation

Considering that American businesses suffer from 1,661,321 hours of downtime a year with an average financial hit of $181,770/hr due to lost revenue and productivity, clearly there is value to the business if this can be significantly reduced.

The purpose of this white paper is to help organizations craft a business case for the automation of event and incident management using FireScope Unify/Stratis and Service-Now. This process begins with an assessment of the current state to establish a baseline for Doing Nothing, followed by an evaluation of where the organization expects to be in 12 months. For each section, key factors around incident management, employee utilization and planning will be evaluated. Where appropriate, current industry averages are used to provide guidance. Get it now.

 

 

The Status Quo Has Failed

The average enterprise has over 16 different monitoring tools, each focused on different technology silos or aspects of the environment. As issues occur, each functional team looks at their own tools, sees nothing wrong within their area of responsibility, and the blame game begins. Valuable time is lost just trying to isolate the issue, time that costs the business millions and hurts IT's organizational credibility. Clearly, this is unsustainable.

By achieving a single source of truth across the enterprise, FireScope can help organizations eliminate the blame game and therefore avoid millions in losses. From this single dashboard, IT can drill down to the source of issues in just two clicks, regardless of which technology silo is involved. And as a bonus, the solution accomplishes this without introducing more servers and applications that require updates and maintenance, thanks to it's SaaS delivery model.

 

  • Identify, respond and resolve issues faster and more effectively with a single source of truth for monitoring across your entire, global enterprise.
  • Plan and budget more effectively and with less manual effort by consolidating all IT reporting into a single interface.
  • Improve communication and collaboration across IT by getting everyone on the same page.

Disrupting the Monitoring Cost Model

CEOs don't want to spend less on IT; they want to spend smarter. When considering the various ways that IT can spend smarter, three categories emerge: People, Process and Technology. People are unpredictable, and most organizations have already been pressing their staff to work harder and harder since the global financial crisis in 2008, so any new push is likely to have limited gains and be short lived. Process re-engineering may show some gains, but organizational resistance to change can reduce the potential return. The final category offers the best return from investment.

To drive down costs most effectively you've got to go to the heart of the matter and change the technology, which acts as a multiplier by making processes and people more efficient. FireScope's SaaS delivery model, combined with unprecedented breadth, depth and scale, offers the best path to driving down TCO. Operators gain better insights into application health, enabling them to respond more effectively to evolving issues and threats, while eliminating the need to maintain hundreds of servers dedicated to monitoring.

Core versus Chore

IT operators lose too much of their day to "chore" work; touching multiple interfaces to trace performance issues, manually inspecting logs and systems, and updating spreadsheets. No one wants to do this work, and time is wasted that could be better spent on more fulfilling projects that drive revenue or business growth.

FireScope offers a way to automate much of this chore work to help IT operators focus on what's core to the business. With so many ways to access and analyze your technology and business data, FireScope can automate many of the mundane tasks that eat up so much of your day.

  • One FireScope customer saved $499,980 in the first year by reclaiming 200 man hours per week no longer spent troubleshooting issues (Assuming $100k average salary).
  • Another customer saved $349,946 by eliminating 140 man hours per week that had previously been spent manually aggregating data for reports.
  • In another case, $2.0 million in increased revenue was achieved by providing Marketing with faster, deeper access to data to find new opportunities.