White Paper - Agile BSM Solutions Speed Alignment of IT and Corporate Goals

Business Service Management (BSM) has emerged as an approach to help IT deliver clear business value amidst increasing complexity and constant pressure to reduce costs. BSM and network management software solutions built with proprietary code have proven to adapt poorly to the changing IT landscape, despite their steep prices.

This white paper provides a high-level overview of what Business Service Management is, the value it delivers to business, as well as a summary of the biggest hurdles businesses face when trying to achieve BSM.

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