FireScope is committed to ensuring you have an optimal experience with your FireScope investments. With a FireScope Maintenance and Support subscription, you have access to an around-the-clock global network of the most enthusiastic, experienced and knowledgeable FireScope support engineers. Additionally, you gain access to FireScope's one-click update repository, which painlessly keeps your FireScope solutions, and their underlying operating system and dependencies, updated to the very latest - including new features as they are released.
What makes FireScope support unique is our proactive approach. Rather than wait for customers to have an issue, a FireScope support expert will routinely schedule a performance analysis call with you to evaluate your current configuration and utilization. FireScope solutions include a Performance Scorecard feature that actively evaluates key metrics and configurations and rates performance. During these tune up calls, we will walk you through the current performance scorecard results of your FireScope appliances and help you identify ways to improve performance.
FireScope offer two levels of support and full access to the FireScope Support Portal, which features online chat with support engineers and an extensive knowledge base of troubleshooting, how to and best practice articles.
Even the best software cannot deliver maximum value if you don't know how to use it. FireScope has taken an innovative approach to training that combines online, self-paced training dojos with classroom based courses to ensure our customers maximize the return on their FireScope investments. Learn more.