Organizations world-wide have been struggling for years to develop and manage a top down strategy for Information Technology that ensures every member and asset is contributing to the success of the business. Without such a strategy, the promised benefits of many emerging technologies such as virtualization, SOA and green computing are significantly hindered before they are ever implemented. Unfortunately, many barriers such as insufficient time and resources, lack of visibility due to siloed solutions and inaccurate or difficult IT analytics prevent most organizations from achieving a strategic vision.
The FireScope Business Service Management Solution tears down these hurdles and delivers a powerful framework for the development and day-to-day management of your comprehensive IT strategy. This is achieved by generating real-time, user-customizable dashboards that analyze the current and trending conditions within IT operations along three distinct dimensions: Technology, Business and the User.
With these three dimensions of visibility, encompassing all IT assets and delivered in a single web-based portal, FireScope delivers the framework for proactive incident response and helps bridge the communication divide between Line of Business leaders and IT management, enabling them to work together to identify meaningful objectives that both sides can agree to and understand. From here, FireScope’s powerful drag-and-drop report designer simplifies the process of building out your near- and long-term strategic goals.
Once these are communicated to the IT staff, each member can leverage FireScope’s customizable portal to build out a real-time view of the infrastructure tailored to their operational role that combines the technology metrics they need for faster incident response with business impact metrics to help them focus on achieving your strategic objectives. And as new assets or technologies come online, FireScope can seamlessly integrate them into these tactical and strategic views and ensuring FireScope continues to deliver value well after initial deployment.
Businesses world-wide have embraced the FireScope BSM Solution to help them realize a comprehensive strategy for IT Operations. In the process, they have realized improved communications with LoB leaders, improved service delivery and reduced the stress levels of their IT staffs. Now imagine what you can do.
Ready to develop your own strategy for IT Operations? Contact FireScope today.