In today's highly competitive global market, retail organizations everywhere are in a never ending race to lower costs. IT is often the first victim because business owners lack clear insight into how these substantial investments are supporting the business. This is why leading retail organizations are turning to FireScope to help transform technology discussions from a focus on costs to highlighting the significant value technology brings to the business.
FireScope takes a radically new approach to Service Performance Management that focuses on outcomes and user experiences. Whereas legacy management platforms focus purely on technology metrics, FireScope blends technology metrics with business KPI's and quantified user experience metrics to provide critical context. Not only will you know the source of a problem in just 2-clicks, FireScope will help you understand how your customers (internal and external) are impacted and the potential costs to the business due to lost customers or degraded process efficiency. As new projects are deployed, FireScope's Big-Data dataset enables long-term analysis to help you demonstrate the positive business outcomes derived. Furthermore, FireScope also leverages business data to help align capacity planning with forecasted business growth and enabling IT leaders to develop better business justifications for projects and budgets.
FireScope is the leader in helping organizations align their technology with their business and their customers, and is delivering disruptive change to the service management space by providing instant access to critical pieces of actionable intelligence. A graphic example of the agility and rapid time to value FireScope delivers can be seen in this case study from Slumberland, where FireScope enabled their IT organization to associate a financial cost to incidents and outages, driving better prioritization and responses.
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