FireScope Solutions for Retail Organizations

 
 

In today's highly competitive global market, retail organizations everywhere are in a never ending race to lower costs. IT is often the first victim because business owners lack clear insight into how these substantial investments are supporting the business. This is why leading retail organizations are turning to FireScope to help transform technology discussions from a focus on costs to highlighting the significant value technology brings to the business.

FireScope takes a radically new approach to Service Performance Management that focuses on outcomes and user experiences. Whereas legacy management platforms focus purely on technology metrics, FireScope blends technology metrics with business KPI's and quantified user experience metrics to provide critical context. Not only will you know the source of a problem in just 2-clicks, FireScope will help you understand how your customers (internal and external) are impacted and the potential costs to the business due to lost customers or degraded process efficiency. As new projects are deployed, FireScope's Big-Data dataset enables long-term analysis to help you demonstrate the positive business outcomes derived. Furthermore, FireScope also leverages business data to help align capacity planning with forecasted business growth and enabling IT leaders to develop better business justifications for projects and budgets.

The Unique Challenges of Retail Technology:


FireScope is the leader in helping organizations align their technology with their business and their customers, and is delivering disruptive change to the service management space by providing instant access to critical pieces of actionable intelligence. A graphic example of the agility and rapid time to value FireScope delivers can be seen in this case study from Slumberland, where FireScope enabled their IT organization to associate a financial cost to incidents and outages, driving better prioritization and responses.

Free Technical White Paper - Integrating Social Media into E-Commerce Management

Featured White Paper:

Integrating Social Media into E-Commerce Management

According to a May 2012 ComScore survey "Online Shopping Customer Experience Study," approximately 75 million people buy goods online over the course of a business quarter, spending over $43 Billion in just the 2nd quarter of 2012. However, these users have high expectations. Forty percent of consumers will wait no more than 3 seconds for a page to begin loading before they abandon a website. Additionally, while less than 2% of customers who experience an issue with completing a transaction will report it to your organization, an estimated 17% will post a comment on their preferred social media platform. In an era where technology is the new customer service representative, and where customers can communicate their dissatisfaction to an audience of millions in mere seconds, online retailers must rethink how they are managing their technology.

 

Retail organizations choose FireScope as their "Platform of Choice" for the following reasons:

  • Better Insights - User experience and business impact provide critical context to incidents and performance issues.
  • Time to Value – Start using your first dashboards on day one.
  • Top Down Approach – That starts with the business and customer experiences and encompasses the entire stack, not in silos or individual layers (Storage, Servers, Virtualization, etc...).
  • Vendor Agnostic – Aggregating performance, health and capacity metrics regardless of manufacturer (VMware, NetApp, Microsoft).
  • Single Holistic View - Manage IT Globally - Manage IT by Business Service - Manage IT by Business Impact.

 

 

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