Leading Financial Services organizations across the globe have turned to FireScope solutions to maximize the return on their technology investments through real-time insights into how infrastructure performance and events are impacting business outcomes.
Few organizations are as reliant on technology as those in the Financial Services industry. Availability is not enough, speed and agility are critical, particularly when a millisecond delay can translate to millions in losses.
FireScope has extensive experience with customers such as Wells Fargo Bank, Harland Financial Solutions, Suncorp and many more, and are well aware of the unique requirements and environments of Financial Services organizations.
FireScope is the leader in helping organizations align their technology with their business and their customers, and is delivering disruptive change to the service management space by providing instant access to critical pieces of actionable intelligence. A graphic example of the agility and rapid time to value FireScope delivers can be seen in this case study from Suncorp, where FireScope delivered a single view for their Business Critical Insurance Claims Platform in just 5 days, achieving what a Big-4 vendor failed to accomplish after over 12 months of effort.
Featured White Paper:
Managing Customer Perception of Online Banking
In the first quarter of 2011, online banking volumes across the top 10 banks grew to more than 65 Million liquid deposit account (LDA) customers, double the number from 2004 and growing fast. In addition to checking their account balances, nearly two-thirds of these customers are using online bill pay, and other online services are seeing growing adoption rates while traffic at traditional bank outlets is dropping considerably. While this certainly improves customer flexibility, such as being able to conduct business with your organization from across the globe at any hour, and reduces costs for the bank, it introduces a major new issue that must be addressed - specifically how to measure and manage customer perception when technology is the new customer service representative.