Business Service Management

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The landscape of IT Operations is radically changing. Service Oriented Architectures, Virtualization, blade architecture and other emerging technologies are evolving the data center into a tightly interwoven eco system where events occurring on a single system can impact dozens of others, complicating the task of keeping the lights on and ensuring optimal performance. At the same time, IT leaders are experiencing a renewed push from the business to increase capacity, reduce costs and prove the value that Information Technology brings to the business.

Business Service Management (BSM) represents the best approach to solving these problems. At its core, BSM aligns your networked assets, such as servers, applications, network infrastructure, into the customer-facing services they provide, such as an ERP solution, Email service or an E-Commerce Website. Unlike traditional monitoring solutions that treat each monitored asset in isolation, BSM treats each asset as a component of a service and correlates not just their individual health, but how each component is impacting the service itself.

Additionally Business Service Management integrates technology metrics with business metrics such as costs per incident, revenue and overhead costs to enable IT leaders to correlate the business impact of technology, prioritize incident response and more accurately plan future growth. For the first time since computers were first introduced into corporate environments, business leaders can finally measure how IT is supporting their business objectives. This creates the opportunity for IT to finally move from cost center to a true business center.

FireScope takes Business Service Management to the next level by delivering a fully customizable IT operations portal that enables each user to manage the complete library of IT services from their unique operational perspective, from business impact analysis and SLA compliance down to the individual technology metrics.

Flexibility is a key ingredient to the FireScope solution, reaching beyond the interface itself to the flexible methods it can collect data, analyze this data and expand its own functionality. By taking this open approach, FireScope has the agility to embrace new technologies as they emerge and continue to deliver value long after initial deployment.

Featured White Paper:

Agile BSM Solutions Speed Alignment of IT and Corporate Goals

This white paper provides a high-level overview of what Business Service Management is, the value it delivers to business, as well as a summary of the biggest hurdles businesses face when trying to achieve BSM.

Additional FireScope BSM Features:

• A single dashboard view of IT service status, regardless of underlying technologies.
• Integration of business metrics with technology metrics for improved visibility into the impact IT has on the business.
• Seamless i

  IT Service Management (ITSM) Solutions

  A key feature of the FireScope Business Service Management Solution is the Service-level perspective it provides to users. This service-level view aggregates event information, performance metrics and security alerts from every component of an IT service, from the underlying network and servers through to the applications, to deliver a complete view into the deliverability and performance of the service as a whole. The end result is faster and more effective incident response, more accurate strategic planning and a user-centric vision of the effectiveness of IT.

  Provisioning and Capacity Planning

  FireScope tames the complexity of provisioning and capacity planning of IT resources by providing a service level view of current and trending utilization, from which IT leaders can drill down to the host, application or component level to pinpoint the specific assets where expansion can realize the most improvement of service.

  Data Center Optimization

  FireScope takes a unique approach to the complex task of optimizing the data center based on aligning networked assets with the services they provide and analyzing the technology metrics side-by-side with business metrics that reflect the impact of the technology.

  FireScope Solutions

  Designed by experienced security experts who tired of trying to make dozens of disparate security solutions work together, FireScope brings the power of multiple industry proven, open source security applications into a single solution.

  Business Technology Optimization

  FireScope delivers on the promise of BTO by arming every member of your IT organization with up-to-the-second intelligence on the current and trending impact IT services have on the business combined with the resources they need to react instantly to evolving conditions and delivered in a fully customizable web portal