FireScope BSM Solutions

FireScope delivers an extremely flexible framework for monitoring any aspect of IT Operations in real-time. Whether you want to start with basic network and availability monitoring, or full-blown IT Service Management, FireScope can meet your needs quickly and easily, with the capacity to grow and adapt as your needs change and new technologies come online.

While the scenarios below highlight how current FireScope clients are utilizing FireScope, the possibilities are endless. Experience FireScope for yourself by downloading a free evaluation today.

Network Monitoring

FireScope enables organizations to ensure optimal availability and performance of their network infrastructure by monitoring events and key metrics of all networked devices. Real-time, customizable dashboards, Google Maps and AJAX-powered graphs provide a constant flow of performance analysis and event information to aid network administrators during business hours in prioritizing work and optimizing performance. After hours, FireScope's powerful event processing engine looks for any early symptoms of failure or performance degradation, ready to send notifications via email, SMS or instant message based on conditions the users fully control, including escalation capabilities.

    Feature Highlight
  • Real-time, granular analysis of network performance metrics for routers, switches, security and availability solutions, VOIP solutions and any other networked devices.
  • Instantly be alerted when performance drops below thresholds or events occur, including complex event definitions that span multiple, disparate technologies.
  • Get up and running in minutes with a flexible discovery engine, built-in MIB walker, pre-built templates and a highly accessible user interface.
FireScope as Network Monitor

 

End-to-End Application Monitoring

With FireScope monitoring every element of their critical applications from the database to application tier to network to workstation, IT professionals gain unparalleled insight into how each link in the chain impacts the overall performance of an application. This level of visibility also enables FireScope to notify clients immediately or initiate automated remediation when configuration errors or events cause even a single, critical aspect or function of an application to fail, and provide administrators with the information they need to quickly perform root-cause analysis and radically reduce mean time to repair.

    Feature Highlight
  • Manage everything from the operating system layer to applications and services, aggregated into service-level views of your entire infrastructure.
  • Collect performance or business outcome data from virtually any application through direct database queries, log file aggregation, WMI, web service calls, web synthetic transactions, or through your own custom methods.
  • Blend application and business metrics with user experience testing to realize a 3-dimensional view of application performance.
  • Be the first to know when IT services are being impacted and quickly isolate the cause to begin remediation before users are impacted.
FireScope as Application Monitor

 

Server Management

Previous to using FireScope, most businesses required daily use of multiple monitoring and management tools to provide near-adequate coverage of their multi-platform server environments. Upon implementing FireScope, events and metrics from all servers, regardless of operating system or installed applications, are consolidated into a single event and performance processing engine. Not only does this eliminate gaps in monitoring coverage, but streamlines maintenance and configuration of notification rules, service-level definitions, automation scripts and escalation. This results in FireScope users achieving more effective monitoring with less effort, at less cost.

    Feature Highlight
  • Choose from over 11 data collection and communication methodologies, including rich agents,
  • Logically group your servers by IT Service, location, technology or whatever method makes the most sense for you.
  • Configure notification by email, SMS or even instant message as events are detected. Or initiate automation scripts to begin remediation.
FireScope as Server Management Solution

 

Log Consolidation

Whether the focus is on improving security, policy management, compliance or dependability of critical services, FireScope's ability to aggregate and normalize logs from any operating system, application or syslog-enabled device makes it radically easier for FireScope clients to create views or events that span any logical group of assets, regardless of the technologies involved. Not only does this result in fewer hours spent jumping between different applications and increased efficiencies throughout IT, but improves the ability to detect cross-platform events and simplifies enforcement of corporate policies.

    Feature Highlight
  • Normalize logs from operating systems and applications for consolidated event processing and searching.
  • Define events that span multiple assets, regardless of the underlying technologies.
  • Customize your view by logical group of assets, severity of events or classification.
FireScope as Log Aggregation and Consolidation Solution.

 

IT Service Management

Effective Service Management demands a vendor- and technology-neutral platform to ensure end-to-end visibility. FireScope customers enjoy a platform featuring over 11 data collection and communication methodologies and very flexible event correlation system that provides virtually gap-less coverage for truly effective service management. Combined with customizable discovery capabilities, intuitive wizards and exhaustive inline help, FireScope further distinguishes itself by enabling customers to get up and running within hours and without the need for costly consultants or boring training sessions.

    Feature Highlight
  • Logically group your assets in whatever way makes the most sense for your unique needs.
  • Gain visibility into how individual events impact IT Service deliverability.
  • Support for ITIL, CoBIT and other IT best-practice frameworks.
  • Define Service-Levels beyond simple availability to measure application performance thresholds, complex security events or even business impact.
  • At-a-glance understanding of the status of each of your services, with drill down to identify which asset or event is impacting deliverability.
FireScope as Service Management Solution

 

Application Profiling and Tuning

Developers and administrators alike turn to FireScope to profile and optimize the performance of business-critical applications. With granular monitoring of database transaction metrics, JMX and .Net data and class attributes, synthetic transaction modeling and more, FireScope customers have a real-time view of how their users are experiencing application performance side-by-side with detailed metrics to isolate performance bottlenecks or the impact of code changes.

    Feature Highlight
  • Scrutinize any aspect of application performance and reliability, in real-time.
  • More accurately plan capacity and growth with FireScope's powerful reporting engine.
  • Organize assets into logical groups relative to the applications and services they deliver.
FireScope as Application Profiling and Optimization Solution

 

Business Outcome Management

Getting an IT budget approved is rarely an easy task, particularly when IT cannot prove its value. FireScope clients have a secret weapon in the form of FireScope's business outcome analysis capability. By integrating key business metrics from critical applications, such as revenue generation, lead conversion or employee productivity with traditional technology metrics, FireScope enables IT leaders to lift discussions with business leaders beyond kilobytes and megabytes to terms the business can relate to; dollars and sense.

    Feature Highlight
  • Calculate, in real-time the financial cost to your business for critical events using formulas you define.
  • Get your budget approved and Line of Business (LoB) involved in IT by communicating the value of technology in terms of the business.
  • Focus less on negative reporting of IT, such as outages and incidents, and focus more on the positive value generated by IT.
FireScope as Application Profiling and Optimization Solution

 

Business Service Management

Businesses seeking to manage IT from a business-outcome perspective have an ideal solution in FireScope. From this single, real-time interface, IT professionals gain a service-oriented view of IT operations generated by aggregating data from every monitoring solution, application, server or networked device and blended with key business metrics. The result, IT delivers better value to the business, spends less time putting out fires and finally achieves proactive operations.

    Feature Highlight
  • Delivered as a Virtual Machine for an "Instant On" experience.
  • Powerful discovery and automation features get you up and running in minutes.
  • Flexibility to define your environment the way you want it, the way you want to manage it.
  • Tips and tricks on every screen takes the guess work out of what has traditionally been overly complex and difficult.
  • Support for CoBIT, ITIL and other IT best-practice frameworks.
FireScope in it's element as a Business Service Management solution

 

Multi-Site Management (Enterprise-Edition Required)

FireScope clients operating multiple offices, whether across town or across oceans, have found a new way to manage multiple locations. FireScope enterprise appliances, or FireScope Sentinel at remote locations provide local IT staff with real-time BSM capabilities, while also pushing event, performance data and policy status up to a master appliance, located in corporate headquarters. From this master appliance delivering a strategic perspective, IT leaders gain visibility into how each office is performing from a technology (e.g. bandwidth utilization, outage reporting) and business (e.g. transactions per hour, revenue generated) perspective that includes a much deeper set of data than any available Business Service Management Solution. From a tactical perspective, organizations that cannot dedicate IT staff to each location can automate routine tasks, receive notifications when the business is interrupted due to technology incidents, and prioritize location visits to maximize business value.

Now imagine what you can achieve with FireScope!
Download your free evaluation today.