Resources

Point of sale systems and other customer-facing technology are essential elements in the enterprise’s ability to generate revenue and to manage operations efficiently. Despite their importance, most IT enterprise monitoring systems provide little to no insight into the performance of assets at dispersed locations, such as branch offices and retail locations. Without measurable data on dispersed assets, IT organizations employing a Business Service Management (BSM) approach cannot fully evaluate their impact on revenue and costs. FireScope Sentinel offers a breakthrough that enables even limited IT staffs to extend their view into virtually an unlimited number of assets located anywhere around the globe.

This white paper provides a high-level overview of what Business Service Management is, the value it delivers to business, as well as a summary of the biggest hurdles businesses face when trying to achieve BSM.

Your company has at its disposal a wealth of facts and knowledge gained through years, even decades, of collective experience. The challenge is to make this information easily accessible and, more importantly, actionable for employees at every level. This white paper will describe how Web 2.0 technologies can dramatically enhance productivity and bring new employees up to speed faster.

A multi-billion dollar cyber crime industry is changing the security landscape. Targeted external and internal attacks that steal intellectual property, customer data, and money are on the rise— impacting corporations’ bottom lines and their reputations with customers. Malicious code is entering the environment more rapidly than patches can be deployed and through avenues that network perimeter monitoring can’t detect.

To function as Business Partners, IT must provide more than technology. They must fuel productivity by delivering critical services at expected levels. They also must contribute to enterprise strategy, planning for the capacity and services that enable growth. To know they are meeting expectations today and to plan for tomorrow, IT needs an end-to-end infrastructure view that reveals issues as they happen and tracks trends that predict future needs. But, IT groups can’t drain resources just to create a unified view of the environment.

FireScope provides a cost-effective solution that collects, analyzes, and reports data from all of IT’s critical systems, delivering the essential business intelligence needed to achieve the Business Partner vision.

A single view into the health and security of the IT infrastructure is essential to creating IT efficiency. However, true comprehensive monitoring is inaccessible to many IT organizations due to the labor required to create it manually or the cost of proprietary automation systems. FireScope provides an open source based solution that pays for itself in just months by automating data collection and analysis, enabling more efficient use of existing resources.