Sun Tzu on Service Management

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Sun Tzu teaches us that accurate intelligence is the key to winning battles. This holds true even in today's modern enterprise in the constant battle for optimal user experiences. If you can identify the early signs of service degradation, and isolate the source fast enough, your ability to get ahead of incidents before users are impacted are significantly higher. Yet, all too often IT struggles with too little information beyond end-user complaints. Part of the problem lies in the rapid pace of change in today's data center, with new physical, virtual and logical assets coming online or moving every hour. The other part of the problem lies in the inability for traditional enterprise management solutions to keep up with modern technologies and a lack of depth of visibility.

Fortunately, help is just 10 minutes away with FireScope Unify. Leveraging an advanced discovery platform that makes extensive use of API's from VMware, NetApp, Cisco and others, the solution practically configures itself and easily adapts to your constantly changing environment. The solution also leverages an Enterprise Service Bus in addition to over 20+ data collection techniques to deliver unparalleled intelligence regarding the health and performance of your critical business services.

A graphic example of FireScope's agility differentiation is at Suncorp where FireScope delivered a single service view for their Business Critical Insurance Claims Platform, spanning thousands of physical and virtual assets, in 5 days, and a further 12 in 30 days. Suncorp had previously tried and failed over a period of 12 months to deliver a single service view with a Big4 ISV.

Experience it for yourself, download a free 28-day trial using the form below and start using your first dashboards in 10 minutes or less.

FireScope Unify offers everything you need to tear down vendor and technology silos and finally align IT with the business. The solution helps answer the truly fundamental questions IT operators and business owners are struggling with everyday such as:

• What is the correlation between technology performance, user experiences and business outcomes?
• Where is performance degrading with the potential to impact customers?
• Which element(s) in the stack is the source of the degradation?
• Which services (transactions, applications, etc) are affected, as not all will be impacted in the same way?
• Which customers who consume the service are affected? And what is the financial impact of the service degradation to your business?

If your current instrumentation fails to deliver this level of insight, in real-time, you're fighting an uphill battle. Time for a fresh approach, with FireScope Unify. In just ten minutes you can be utilizing your first service-aligned dashboards and marching toward victory. Download a free trial and dare to compare against your current visibility.

FireScope Unify takes a fresh approach to enterprise management by aggregating performance and event data from every layer in the stack, from environmentals to user experiences, and aligning these elements to the critical services they contribute to. But that's just the beginning. The solution also leverages business data to correlate technology performance to business impact, helping organizations prioritize and align efforts based on the return for the business.

Unlike the Big 4, FireScope is not a collection of disparate technology bases. Everything you need to manage your complete infrastructure stack is on a single appliance. Furthermore, the solution takes a top-down approach to service modeling, not bottom up, resulting in greater agility. FireScope is able to reduce Time to Value because;

1. It was designed from the ground up to deliver a Business Service View of IT.
2. It is architected around an Enterprise Service Bus.
3. It is built on open standards.
4. It does not rely upon proprietary connectors and technologies.
5. It is delivered as a pre-built, plug and play appliance; and
6. It was and continues to be developed around a single, modular, code base.