IT Service Management

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FireScope further distinguishes itself in the arena of IT service management by enabling each user to filter their view of each service based on their operational role. For example, a DBA managing a CRM service can focus his view in such a way that he can see database performance metrics for each database server that contributes to the CRM service. Meanwhile, a network administrator can view the same service from the perspective of how each network component is contributing. For IT leadership, their view may be from an SLA perspective or business impact with few if any technology metrics displayed. This ability to tailor each user's experience to their operational role ensures that each user has instant access to the exact information they need.

Benefits to a Service-Level View of IT Operations with FireScope

• Visibility into how each asset affects other, potentially disparate systems.
• Faster root-cause analysis of incidents.
• Improved capacity and strategic planning.
• Each user can tailor their view to their operational role and focus on the most meaningful metrics and events.
• Aggregate data from your existing point solutions for richer perspectives into service health.
• Fine-grain security model enables detailed control over which assets each user can manage.
• Integrate new assets, regardless of their underlying technology, as they come online with flexible data collection methods.