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Rated "Strong Value" in 2010 BSM Radar Report
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"And, finally, the executives can visit your operations center, and actually smile."
"From a usability perspective, Firescope has worked hard to make it easy"
"No one is more committed than FireScope to delivering cost effective Unify SI"
Dallas Business Journal's 2009 Best Places to Work Award
"FireScope is pushing the concept of mashups for IT management"
An important differentiator for FireScope Unify is its ability to acquire and collect both unstructured and structured data that exists within our customers' domain and then transform that data and relate it to their critical services. Aggregating this data, which may reside in custom-built or proprietary applications, into management dashboards has traditionally been either impossible or required significant professional services.
FireScope's Enterprise Service Bus makes it easy to access, securely transfer and normalize data from virtually any source in any format. All configuration of FireScope's ESB is performed directly within the solution's web-based interface through interactive wizards, with no need for expensive professional services engagements. Its primary capability is in support of our Subscribe – Normalize - Publish integration model that offers FireScope Unify users the ability to collect disparate unstructured and structured data and relate it to a critical service in a way that benefits their organization, all without the need for costly programming or on-going integration services. Normalization means that the data collected is transformed from bananas and apples into apples and apples and then aligned with the appropriate configuration item or service. Additionally, by utilizing the FireScope ESB you can facilitate service-level visibility and determine service performance, root cause analysis, business activity monitoring, regulatory compliance, and business intelligence in a deep and meaningful way.
FireScope's Enterprise Service Bus isn't limited to only pulling data, it can also push data to third-party solutions to augment their value. The most common use cases for push integration are with Service/Help-Desk solutions like ServiceNow and Automation platforms, whereby as FireScope identifies events it generates tickets or triggers automation scripts. After initial creation, FireScope proceeds to listen for additional data from the third- party solution to indicate resolution or completion of key processes.
A leading global financial services firm uses FireScope's ESB to collect and publish data used in managing the business impact of it's Low Latency Trading System globally. This system supports collecting multiple types and data points as it relates the business data such as trading volume and latency with the underlying IT assets that provide the Low Latency service. They are extending it to bring in market data and other related data to support the needs of the traders and trading system. It is important to note this is a critical system with an extremely high-transaction volume.
Suncorp, one of the largest financial services firms in Australia now manages its entire Guidewire ClaimCenter's environment - including storage, servers and applications - using FireScope. Many of the data points are collected via the ESB and then related to the Guidewire service. This approach gives Suncorp a “Business Services View”, which is a single view of all performance metrics and issues that provides it with a clear management advantage. They had previously tried doing this with one of the Big Four's products and failed to have any success.
A large banking institution needed to gain greater visibility into their Bill Pay, and Online Banking applications. Without that visibility they were blowing delivery timelines and wasting >$2M of professional services trying to identify root cause for the failures. Before the FireScope, they spent $600K on one of our large competitor's software plus another $400K on services, only to realize it would not meet the need. With only one FireScope delivery person utilizing Unify and its simple ESB capability and agents to collect various types of data, they were able to provide the required visibility in two days. Additionally, that same person was able to provide additional service group views and dashboards for 80+ mission critical online banking customer applications in another 5 days.
© 2013 - FireScope, Inc. - Manage What Matters Now. FireScope is a registered trademark of FireScope, Inc.
