Unlike traditional Business Service Management solutions with only a single source for new features, the manufacturer, FireScope was designed from the outset to empower clients and partners to easily expand its capabilities to keep pace with emerging technologies and best practices. The following details four common ways FireScope clients have created new features and capabilities.

From the FireScope interface, any user can simply add an integration portlet and provide the URI to any web application for instant access to that application without leaving FireScope. Single Sign-On is built in to make it even easier as you only have to log in to FireScope and you're simultaneously logged in to multiple applications.
FireScope is built around a standards-compliant portal environment. This enables you to hot deploy new functionality in the form of portlets developed by FireScope partners or other developers. And to make this even easier, FireScope has created the FireScope Marketplace, where you can browse a collection of available portlets.
Use Google Gadgets, Microsoft's Virtual Earth or any other commonly used mashup component to discover new ways to visualize the wealth of information FireScope generates. Even data from your business critical applications such as financial systems or ERP solutions can be added to the mix to give you new insight into opportunities to optimize your business.
The FireScope SDK represents the ultimate option for expanding your FireScope solution. New portlets can be written in your choice of Java, PHP or Ruby in your preferred development environment such as Eclipse, IntelliJ IDEA, Sun Studio, Adobe Dreamweaver or even a text editor. The SDK is built around industry proven programming best practices and the JSR-168 specification, extended with a custom tag library and collection of java classes to make use of the data FireScope collects and interface elements such as AJAX-powered charts, graphs, sparklines and GoogleMaps®. For more information, visit the FireScope SDK page.
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