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FireScope Collaboration Features - Simplifying IT Operations with Better Communication

Unfortunately, log and performance data do not form a complete picture of what’s going on within your network. There’s something missing, something that can be difficult to capture under normal circumstances. That information is the knowledge and experience of the IT administrators who manage the systems being monitored. Information such as small changes to the configuration of a router, how a server administrator fixed a very similar problem on a different machine just last week, or that maintenance is currently being performed on the server that just went offline.

Organizations have been struggling with how to better record and share the experiences of key members of an IT organization for years. If properly handled, new employees can be brought up to speed quicker, team members in other locations or shifts can be more effective, and the potential loss of information when a long-term employee leaves for new opportunities can be lessoned. While collaboration tools such as intranets, wikis, chat programs and email have been around for years, all too often they end up under utilized because they add to the workload by requiring users to go out of their way to record or find information.
 

Finally, a Better Solution

A calendar of scheduled maintenance

FireScope comes out of the box with a suite of collaboration tools including message boards, wikis, shared bookmarks, blogs, rss feeds and more. Each of these tools can be integrated into any page within FireScope, giving administrators a single view of the health of the entire infrastructure, side-by-side with critical internal notes and configuration information.

A sample internal knowledge base built into FireScope
By integrating collaboration tools directly into the FireScope interface, the number of clicks required to store retrieve critical information is significantly reduced, making it much more likely to be effectively utilized. Additionally, the portal architecture of FireScope’s interface allows each user to customize the content and layout of every page, ensuring a user experience tailored to fit your operational needs and personal style.

 

    Imagine the possibilities:

  • Get new employees up to speed faster with an instant knowledge base at their fingertips
  • Ensure that employees working the night shift, or working out of other locations can be kept abreast of security threats to watch out for, or scheduled maintenance on critical systems.
  • Reduce the effects that can typically happen when critical employees leave for new opportunities.
  • Allow administrators a vacation free of random calls that begin with “Just a quick question”.
  • Reduce mean time to repair of issues from hours to minutes by providing a single location for fixes and how-to’s developed in-house, or a collection of internet resources.
 

    FireScope Collaboration Features at a Glance:

  • Support for an unlimited number of wikis, blogs, message boards, shared bookmarks and rss feeds.
  • Fine-grained permission architecture allows you to customize and control who can access sensitive information and functionality.
  • Drag-and-drop support for organizing every page to each user’s preference.
  • Real-time updates using AJAX to ensure you are viewing the freshest information.
  • Structure information through categories or key words using whatever system fits y