Among the barriers to realizing the full benefits of a business service management solution is being forced to radically change the way you conduct IT operations. Being forced to view each system individually, or having assets grouped in a vendor-determined fashion can seriously impact how you identify potential issues or react to outages.
FireScope empowers clients to realize substantial benefits in efficiency, without requiring major changes within your IT organization. Each asset being managed by FireScope can be grouped in whatever way makes sense for your organization.
For instance, you may want your assets group geographically because each location is managed by a different group of people. Or, you may wish to have a business service organization, which would require combining disparate systems that interoperate to provide a single business service together. FireScope provides complete flexibility to ensure your view makes the most sense for you and your team.
Additionally, if you are planning to move to, or already take advantage of, IT process frameworks such as ITIL or COBIT, FireScope can support you with almost no effort on your part. Even key terms within the application can be translated at the click of a button to eliminate potential confusion for new employees. And as new best-practice IT processes are developed, FireScope’s flexibility allows it to adapt and continue to derive business value.
FireScope is designed from the ground up to meet the changing needs of IT organizations. Its hot-deployable capability allows IT managers to seamlessly add new features or additional applications on a regular basis, without interrupting concurrent users or requiring a reboot.
FireScope's innovative architecture allows users to quickly shift priorities as business needs dictate. Its flexibility also allows it to deliver benefits not even anticipated at the time of deployment, giving it an ROI far beyond its original design.
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