Event and Service Impact Management
Event & Service Impact Management enables you to determine the impact of IT actions on the business services they support, ensuring that you are able to efficiently prioritize services and determine root causes. FireScope CMDB helps you understand and analyze the root cause of business service degradation and define the appropriate measures to correct problems at the root:
- Prioritize actions based on the impact on your business
- Eliminate boundaries separating IT operations, the service desk and the business
- Locate the IT component and event responsible for business outages
- Enforce service desk operations
- Improve service levels
Related Solutions
FireScope - 'fi(- &)r 'skOp - A light-mapping instrument, invented by a diamond dealer, designed to make the smallest imperfections of a diamond visible to the naked eye. At FireScope, we believe that a pristine network is as valuable as a diamond, and that any threat or imperfection should be made visible to the naked eye.
© 2007 - FireScope, Inc. - Revolutionizing IT operations through an extensible Business Service Management framework.
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Related Links
- Screenshots of FireScope in Action
- FireScope Firsts in IT Service Management
- Four Ways to Easily Expand FireScope's Capabilities
- FireScope's 3-Dimensional View of IT Operations
- FireScope's Application Aggregation - Enhance the Effectiveness of Your Point Solutions
- FireScope's Flexible Advantage - Logically Group Assets to Fit Your Unique Needs
- FireScope’s Flexible Data Collection Methods
