An intelligent design enables the user to easily add and modify Configuration Items (CI's) and CI Relationships to any desired scope and degree of granularity and to keep pace with changes in their infrastructure. The dynamic and object-oriented architecture allows a high degree of flexibility when modeling the configuration of your IT infrastructure. CIs and CI Relationships and can be created by users without any developer support. No SQL or XML knowledge is required, as modeling is fully User Interface driven. Meta data attribute properties extend the schema and add code level functionality.
Inheritance on several levels makes it easy to manage and maintain CIs and their relationships. Inheritance is also a prerequisite for dynamic ways of viewing and finding CIs and a mechanism for the creation of new CI Types and CI Relationships without the need of a developer. New CI Types are after all often merely more specific CI Types or a refinement of an existing CI Type.
CI Relationships are in fact specialized Configuration Items and just like CI's they may have attributes that qualify the association and provide useful information. Just like CIs, CI Relationships can be integrated with Notifications and Alerts.
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