The 5 W's of Business Service Management

What is Business Service Management?

Business Service Management enables organizations to align technology with the business services or processes that they support, and delivers insight into how events and performance of these assets is impacting the business. In short, BSM empowers you to manage your technology from the business perspective.

How is it different from traditional monitoring?

Business Service Management takes traditional monitoring to the next level by focusing on how technology enables or impacts the business. Traditional monitoring solutions are limited to silos, looking at individual hosts or technologies in isolation and focusing on technical metrics and events that are meaningful only to IT. Business Service Management expands upon these capabilities, breaking silos and logically grouping technology into the business service consumed by your customers, where individual events and metrics are analyzed for their impact on the user and the business.

Additionally, Business Service Management includes key business metrics from your critical applications, such as revenue generated, customers acquired and financial loss in order to provide visibility into how the business is impacted. Not only does this result in improved business value for your technology investments, it also improves communication between IT and business leaders.

Often, Business Service Management is implemented in environments where traditional monitoring or point solutions are already in place. In these cases, the FireScope Business Service Management solution is distinguished by its ability to aggregate data from these solutions, enhancing their value and enabling a single pane of glass view of IT Operations.

Why should businesses implement BSM?

Improved incident response, based on the financial impact to the business, and increased productivity are just the initial benefits for organizations that implement Business Service Management. From a strategic perspective, investments in BSM can result in significant IT budget savings and increased accuracy in reporting. In short, Business Service Management from FireScope makes IT simpler, easier and more valuable to the business.

    BSM Implementations lead to:
  • Significant budget savings
  • Reduced costs and risk
  • Increased productivity throughout your business
  • More accurate reporting and strategic planning

Who is the primary audience for BSM?

Although Business Service Management has historically been implemented primarily in Fortune 1,000 businesses, we at FireScope believe that any organization that relies on technology to run their business can benefit from this new approach to IT management. Cost and complexity have been the primary factors that have prevented smaller organizations from embracing BSM, which is why FireScope has been designed from the ground up to shatter these barriers and offer the world's first Self-Service Business Service Management solution.

Where should BSM be implemented?

BSM should exist anywhere technology meets your customer. While the Data Center is a good starting point for most organizations, retail outlets, customer kiosks and point of sale systems are just as critical to the business as your routers and servers. That's why FireScope introduced Sentinel, delivering a small footprint sensor that can bring even the smallest branch location into the umbrella of Business Service Management.

When should BSM be implemented?

Now. Unlike our competition, who typically require 90 days or more to get their solutions up and running, with FireScope clients can begin receiving value on their investment from day one. By delivering our solution via virtual or physical appliance, most of the installation process is already done for you. And with extremely flexible discovery capabilities, intuitive wizards and contextual help and best practices on every page, FireScope makes it easy to get up and running at a fraction of the time and complexity of our competitors. Don't believe us? Download a trial today and experience FireScope for yourself!