FireScope Business Service Management

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The Software

The FireScope Business Service Management portal provides clients with an extremely flexible, technology-agnostic platform for consolidating all of the resources IT members need to ensure optimal delivery of IT services and align IT with business objectives, all in real-time.

With FireScope, everyone from C-Level officers to system administrators can track up-to-the-second key performance metrics, business metrics, spot emerging trends and make faster IT operations decisions. By combining application aggregation, analytics, end-user dashboards and tools for collaboration in one plug-and-play appliance, FireScope can be deployed at a cost that is at least 80% less than other approaches to Business Service Management and IT Operations Management.

The Hardware

Unlike traditional BSM solutions, FireScope is delivered as an appliance. This not only eliminates a significant portion of the time to deployment (selecting host hardware, installing the OS and required components, installing the solution and troubleshooting why it won't run), it also ensures optimal performance from FireScope as it is running on a purpose built platform.

Following FireScope's central theme of simplicity, FireScope is primarily sold as an appliance, with no user license fees and no fee per managed asset or technology. Simply choose the appliance or appliances that match the workload for your environment and any remote locations you want included, and then select from two support plans.

The diagram above represents a typical scenario for a FireScope deployment. The organization in question has IT assets scattered across the globe in branch offices, regional headquarters and small retail outlets. For traditional Business Service Management solutions, only the corporate headquarters and regional offices could be managed. However, with FireScope's wide range of appliance and Sentinel models, Business Service Management can finally encompass the entire enterprise. In the scenario above, all data collected by FireScope appliances or Sentinels (capable of scaling up to 1,000 appliances) is pushed up to an FS-2000 appliance at the Corporate Headquarters, where it is all aggregated and correlated for truly global Business Service Management. Click any of the FireScope appliances in the diagram above for more information on that model.

Additional Information

FireScope Collaboration Features - Simplifying IT Operations with Better Communication

Today’s IT organizations possess a wealth of information that can’t be found in print or online – knowledge gained through years of experience that is unique to the hardware, software and processes of your business. As new employees are brought on board or experienced members of your team move to new opportunities, having the means to retain and share this knowledge can result in considerable improvements to the efficiency of IT departments.

Simplified Deployment with FireScope

Of course, you could download all of the best open source security applications and configure them yourself. But with FireScope, we have a much simpler option.

Faster Incident Response and Problem Resolution with FireScope

The key to faster incident response is knowledge. First you need to know exactly what’s down, as quickly as possible. And secondly, you need to know why it went down so you can focus your time and resources on solving the correct problem.

FireScope's Real-Time User-Interface

A critical component of the FireScope solution is a real-time web interface that any level of user can master with little to no training. Using dashboards that integrate key tabular data with charts and graphs, the FireScope interface allows you to understand the health of your environment at a single glance.

FireScope's Expert Support

At FireScope, we hate down time. Hate it! After all, FireScope was designed to ensure all of your critical devices remain operational, so it doesn't make sense for your FireScope appliance to be unavailable. Therefore, FireScope is obsessed with providing an expert level of support.

Highlights of Supported Devices

A highlight list of a few of the many network devices and operating systems that FireScope can intelligently monitor for security and performance issues.

FireScope Technical Features

Review a technical feature list detailing the capabilities of FireScope from monitoring to business intelligence and intuitive user interface.

The FireScope Portal Architecture –A custom fit to your unique needs

Because every business has its share of unique processes and organization, it doesn’t make sense for an infrastructure intelligence solution to restrict its users to a static interface

The FireScope Reporting Engine

One of the basic tenets in the FireScope philosophy is that sophisticated technology and data collection is completely useless unless it is generating useful business intelligence and reacting to critical situations as they occur. The idea is to have a system that is monitoring your environment for you, not the other way around.

The Business of IT

FireScope's Flexible Advantage - Logically Group Assets to Fit Your Unique Needs

FireScope empowers clients to realize substantial benefits in efficiency, without requiring major changes within your IT organization. Each asset being managed by FireScope can be grouped in whatever way makes sense for your organization.

Related Links

• FireScope Firsts in IT Service Management
• Four Ways to Easily Expand FireScope's Capabilities
• FireScope's 3-Dimensional View of IT Operations
• FireScope's Application Aggregation - Enhance the Effectiveness of Your Point Solutions
• FireScope's Flexible Advantage - Logically Group Assets to Fit Your Unique Needs
• FireScope’s Flexible Data Collection Methods