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Most IT departments suffer from a lack of understanding between IT and its business customers, the gulf between what customers need and the things IT provides. TMG’s approach to bridging this chasm is the IT Service Portfolio. Service Portfolio Management is one of The Mastermind Group’s (TMG’s) four practices. The core of the practice is the word ‘Service’, specifically as it relates to internal IT Service Providers.
The way we see it, organizing IT infrastructure components into services is just another form of virtualization; it abstracts the underlying technical complexity from the presentation of business offerings to the customer.
TMG has chosen FireScope as our Business Service Management partner because their solutions complement TMG’s approach perfectly; they provide the clarity needed to allow IT managers to make good business decisions. FireScope’s appliance based approach also allows us to implement solutions quickly, meaning our customers see results immediately.