FireScope + Cherwell Service Management Integration On-Demand Webinar

Watch this On-Demand Webinar

Use Automated Discovery and Dependency Mapping Tools to Improve CMDB Project Outcomes

It is no secret that the majority of Configuration Management Database projects have failed to meet expectations. However, the need for a near real time view of the IT environment doesn’t just remain alluring – it’s a requirement for the modern IT organization. For that reason, many early adopters are thinking about a CMDB reboot, and organizations considering CMDB projects for the first time have plenty of lessons learned to draw from.

Among the most important of these lessons is the need for an automated method to discover IT assets, map the critical dependencies between user experiences and the underlying infrastructure, and most importantly maintain accuracy in the months and years after initial implementation.

Watch this on-demand 1-hour webinar to understand how the Firescope Discovery and Dependency Mapping solution enables IT organizations to quickly discover IT assets and relationships, and synchronize those service models into the Cherwell Service Management CMDB. This powerful relationship means IT organizations no longer need to use domain-specific discovery tools to bring error-prone, manually mapped component relationships into their CMDB. This integration provides the means to better understand the risk impact of infrastructure change and create a more stable environment by reducing service downtime.