"Most Easily Administered CMDB" in 2011 CMDB Radar Report
FireScope Analytics Gives Decision Support in Real Time
CIO Update - 14 BSM Service Providers to Watch
FireScope Delivers Converged Management and Automation for FlexPod for VMware
Appliance Deployment Solution Provider FireScope Earns the Title as 'Most Easily Administered CMDB' in EMA Radar
Forrester Research - Who's Hot in Business Service Management
Rated "Vendor to Watch" in 2010 BSM Radar Report
CRN - 25 Coolest Emerging Vendors Of 2009
Rated "Strong Value" in 2010 BSM Radar Report
Information Week - Startup of the Week
"And, finally, the executives can visit your operations center, and actually smile."
"From a usability perspective, Firescope has worked hard to make it easy"
"No one is more committed than FireScope to delivering cost effective Unify SI"
Dallas Business Journal's 2009 Best Places to Work Award
"FireScope is pushing the concept of mashups for IT management"
- Next Steps
- Download Unify Trial
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- Attend a Webinar
- Read White Papers
- Review Tech Briefs
Definition of a Configuration Item
A Configuration Item (CI) means any component that is managed to deliver an IT service. CIs include IT Services, hardware, software, buildings, people, and links to documentation such as SLAs. CIs also include databases; applications; operating systems; servers, laptops and other types of computers; routers, firewalls, switches and other types of network components; phones and other communication and handheld devices; network attached storage and other types of storage; point of sale devices, printers and other electronic devices; data center environmentals (APC) or any components or networked based elements that are monitored by the Software whether physical, virtual (including virtual guests) or in a cloud environment. Networked based elements will be counted as one CI for each IP address; provided; however, that any such elements or components that are included as an attribute, event definition or visual control for a CI, will be counted as a separate CI.
The following are examples of Configuration Items
| Type | Subtype |
|---|---|
| Application | Anti-Virus / Security Back-up Business Development Tools Entertainment Graphics Internet/Web Networking Operating System Reference Other |
| Business Service | Application Service Business Service Infrastructure Service |
| Computer | Desktop Dumb Terminal Host Laptop Mainframe Server Terminal Server Tower Blade Virtual Machine Unix VAX Windows |
| Furnishings | Armoire Artwork Bookcase Chair Computer Desk Desk Collection File Cabinet Meeting Table |
| Hand Held Devices | Blackberry Device Cell Phone GPS Device iPhone Smart phone |
| Mainframe | Controller FEP Host CPU LPAR NCP |
| Network Components | ATM Switch Concentrator Firewall Gateway Hub LB Network Component Router Switch |
| Office Electronics |
Copy Machine Fax Machine Multifunction Paper Shredder Printer UPS |
| Software License | DBMS License Development Tool License Enterprise Management License Operating System License Project Management License Utility Software License |
| Storage |
Direct Attached Storage (DAS) HDD Network Attached Storage (NAS) Storage Area Network (SAN) Filers Head(s) within a Filer vFilers Fiber Attached Storage (FAS) devices Arrays Tape Libraries Virtual Tape Libraries |
| Telecommunications | Desk Phone Flush Wall Mount Headsets and Accessories NBX PBX Surface Mount |
