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Featured Customer Success Stories

Suncorp Realizes Business-Aligned Management of Guidewire ClaimCenter Services and More with FireScope

Suncorp, one of Australia's largest diversified financial services groups, achieved real-time business service views of their Guidewire ClaimCenter service in less than 5 days with FireScope.


SITA UK Migrates to Managing IT from a Business Perspective with FireScope

Recycling and resource management company with over 40,000 customers migrates to managing IT from a business- process perspective with FireScope.


Miller Group Goes Proactive with FireScope

The UK's largest privately owned housebuilding, property development and construction business was looking for a way to aggregate data from multiple sources in order to speed up root-cause analysis and identify the first signs of issues before users were impacted. With FireScope, they found a solution that delivered instant payback.


DataLogix Ensures Optimal IT Operations with FireScope

For Next Action, the leading predictive database marketing services company, technology doesn't just support the business, it is the business. With FireScope in place, every level of the business, from management to technical staff, gained unparalleled visibility into how infrastructure performance and incidents impact revenue.


Slumberland Gains Real-Time, Business-Aligned Awareness of Critical Services with FireScope.

For this mattress and furniture firm with 114 locations, traditional monitoring wasn't enough. What they needed was a management solution that focused on business services, and helped IT become a competitive advantage.


Liverpool Direct Limited Goes From Zero to CMDB in 6 Days

Liverpool Direct Limited is the largest public/private partnership of its kind in the UK, offering a wide range of services from business development, Human Resources, to infrastructure consultancy. The organization was suffering from a problem common to successful organizations across the globe; substantial growth leading to differing, complex and sometimes inconsistent infrastructure documentation. Without a clear view of how assets were allocated and supporting critical services, planners struggled with analyzing the ramifications of prospective changes and in some cases investments in new infrastructure were made while existing assets remained under-utilized. Learn how Liverpool Direct Limited was able to deploy and populate FireScope Orchestrate in only 6 days.


Financial Service Firm Avoids Millions in Losses with FireScope

This case study describes how FireScope helped a global fortune 100 financial services firm avoid hundreds of millions in losses by providing real-time, end-to-end visibility into their business-critical trading platform.




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